Intelligence
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The centre right now
This week
What to look at first
worked out from the panels below, and linked to them
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Decisions waiting
This week’s call list
members worth a call · by member number, names never leave your own system
This week’s call list
members worth a call · by member number, names never leave your own system
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The gym-floor class timetable
the small-group programme on the gym floor · what happens to the bookings it takes
The gym-floor class timetable
the small-group programme on the gym floor · what happens to the bookings it takes
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Swim school places
every learn-to-swim group running now, by level
Swim school places
every learn-to-swim group running now, by level
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Your members
What people buy against what they use
membership type, visits over twelve weeks, and how quickly each one loses people
What people buy against what they use
membership type, visits over twelve weeks, and how quickly each one loses people
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How long new members stay
of everyone who joined in a month, how many are still here later
How long new members stay
of everyone who joined in a month, how many are still here later
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Did anyone talk to them?
contact with members before they left
Did anyone talk to them?
contact with members before they left
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Members who came back
how many return, how long after, and whether it lasts
Members who came back
how many return, how long after, and whether it lasts
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Age and gender
who joins, how often the current members come, and who stays
Age and gender
who joins, how often the current members come, and who stays
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Your building
How each area is used
booked hours against the hours each space is open for booking
How each area is used
booked hours against the hours each space is open for booking
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Lanes, courts and rooms booked out
who books the spaces, how far ahead, and how often it falls through
Lanes, courts and rooms booked out
who books the spaces, how far ahead, and how often it falls through
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Organisations and community groups
memberships billed to an organisation, and the clubs and programmes here
Organisations and community groups
memberships billed to an organisation, and the clubs and programmes here
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Programmes and teaching
Classes across the centre
every studio and pool lane that runs a programme
Classes across the centre
every studio and pool lane that runs a programme
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Class ratings against how full they are
what members score a class, next to whether they turn up to it
Class ratings against how full they are
what members score a class, next to whether they turn up to it
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Families, and learning to swim
things no single system can see on its own
Families, and learning to swim
things no single system can see on its own
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The long view
Seasonal pattern
visits per day, whole centre · the longest view we hold
Seasonal pattern
visits per day, whole centre · the longest view we hold
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How much room is left
where growth takes the busiest days
How much room is left
where growth takes the busiest days
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